Customer Service by Amazon is a paid program where Amazon takes care of customer service on your behalf for your self-fulfilled orders. We will direct customer inquiries to Amazon Customer Service so that you do not need to handle them yourself.
Amazon Customer Service will answer any inquiries from your customers directly, 24/7, via phone, chat, or email. You will receive a monthly email summarizing the previous month's performance. Customer Service by Amazon is currently available for Amazon stores in the United States, Germany and Japan.
Sellers who are new to Customer Service by Amazon qualify for a 30-day free trial. Based on your customer service performance, you can continue using Customer Service by Amazon for free or at a lower rate, and you can opt out any time. Learn more about fees