PREMIUM SERVICES

Strategic Account Services - Signature

Access new ways to help take your business to the next level with Strategic Account Services - Signature (SAS Signature). SAS Signature offers premium service and support to help you manage and grow your business on Amazon by helping identify and drive improvements in the way you operate and execute.

SAS Signature is currently available for tier one, retail-managed vendors.

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What's included?

Designated Account Manager

Work closely with an assigned account manager (AM) to prioritize tasks, activities, and improvements that can impact your sales, operations, and customer experience. SAS Signature enrollment includes standing weekly 1:1 calls, personalized attention, and access to additional teams via your AM including SAS centralized support, your vendor manager (VM), in stock, and others.

Strategic Business Advice

Your AM will conduct analyses and provide recommendations across key areas that can help grow your business. Depending on your needs, you may receive advice in areas like catalog and branding, inventory and operations, profitability, traffic drivers, conversion, and insights on growth opportunities.

Troubleshooting and Support

While strategic planning and advice is the goal of our program, we understand there are times where additional assistance with issues may be requested. For times when you would like additional help, your AM will have access to a support team to assist.

Operational Execution

Get additional help executing time-consuming tasks so you can concentrate on growing your business. Our team is ready to assist you with fixing catalog defects, providing detail page recommendations to help improve search results and gain visibility for your products, and drive conversion through executing and monitoring promotions.

Programs, Pilots, Betas and Advanced Coaching

Amazon is always evolving and your AM can help you stay on top of new opportunities for your business. Staying current also includes participating in pilots and betas and having access to advanced coaching and mentoring from your AM and other subject matter experts inside Amazon.

Learn More

To learn more about this program and to begin the enrollment process, reach out to your vendor manager (VM).

Follow these steps to enroll:

1

Contact your VM

Determine cost of service and align on categories and vendor codes for contract inclusion.

2

Service request

Submit official service request through your VM to SAS Signature.

3

Enrollment

SAS Signature will assign an AM and execute enrollment via a Contra COGS agreement in Vendor Central.

Note: Lead times vary based on current waitlist.

4

Introductory meeting

Your AM and VM will reach out to schedule an introductory meeting (conference call or in-person meeting).

A woman sitting at a desk with a computer and product boxes

When we are seeing a problem, we are seeing it fixed in record time. It really enables us to focus our time on the right things.
Kristen BuonassisiPepsiCo Sales Manager

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Frequently asked questions

Overall

What is the program cost?

Our rate card varies depending on the vendor codes included for service, number of GL’s included, and overall size of the business (PCOGS). Please reach out to your vendor manager for specific pricing.

What is the duration of a SAS contract?

A standard contract is 12 months. At this time we are not offering trials.

When can my service start?

Once you have committed to service with your VM, you will be added to our pipeline for enrollment. Wait times vary based on the volume of demand we are experiencing.

If I enroll in SAS Signature, can I expect to receive different or preferential treatment when it comes to Amazon’s policies?

No. Amazon’s policies are the same for all vendors and applied equally, regardless of whether you’re enrolled in our program or not.

Your account manager

Will my account manager be dedicated to my brand (1:1 ratio)?

Our program structure is based on a centralized model. You have our commitment to delivering a high level of service. We flex up or down on resources as needed to best service an account; this includes backend team support as well as AM support. An AM may service more than one account.

What if I am unhappy with the level of service I am receiving?

Vendor satisfaction is a key indicator of our program's and AM's success. It is essential that you participate in our monthly surveys so that we can collect your feedback and action any areas of concern. We also provide a real time feedback link in each AM’s email signature for immediate feedback. You are encouraged to share positive and negative program feedback with our management team and will be provided a direct point of contact that manages your AM.

I’ve read the FAQs, but I still have questions. Who can I contact for more information?

Reach out to your VM to be connected with the SAS Signature team today!