Get answers to the frequently asked questions about Strategic Account Services.
I’m not a brand owner. Can Strategic Account Services help me?
The program is designed to help both brand owners and resellers doing business in Amazon’s US stores.
I have more than one seller account. Can I work with a single account manager to help me on all of my accounts?
We require that sellers enroll each seller account separately in Strategic Account Services. Depending on account manager capacity, you may or may not work with a single account manager across all of your seller accounts. We will work with you closely to determine how to best manage your multiple accounts.
If I enroll in Strategic Account Services, can I expect to receive different or preferential treatment when it comes to Amazon’s policies?
No. Amazon’s policies are the same for all sellers and applied equally, regardless of whether you’re enrolled in our program or not.
I’d like to start selling on Amazon. Is Strategic Account Services the right program for me?
You first need to be a seller on Amazon's US stores before you can join Strategic Account Services. When you sell on Amazon, you put your products in front of the millions of customers that search Amazon.com every day.
How does an account manager help me grow my business?
Your account manager will help identify gaps and areas of opportunity to grow your business. Then they’ll work with you to devise a business plan and help you monitor progress. Depending on your needs, you may receive advice in key areas like fulfillment and inventory, selection and conversion growth, merchandising and advertising, and global expansion.
How will I engage with my account manager?
Your account manager is available to you by phone and email, including scheduled monthly check-in calls to review your business plan and goals.
How many accounts does each account manager manage?
We limit the number of sellers that each account manager has so they can focus on optimizing your account and helping you reach your business goals.
Are Strategic Account Services account managers Amazon employees?
Yes, all account managers are Amazon employees.
What level of experience will my account manager have?
All of our account managers go through extensive training to learn how to best assist sellers enrolled in Strategic Account Services. Your account manager receives in-depth training on topics that include fulfillment and inventory, selection and conversion growth, merchandising and advertising, and global expansion (and many more).
How can I provide feedback on my experience with my account manager?
If you have questions about the level of service your account manager is providing, you can reach out directly to their manager to provide feedback. In addition, each account manager includes a “leave feedback anytime” link in their email signature, so you’re able to quickly access our feedback tool.
Promotions and Merchandising
What kind of merchandising assistance will I receive?
Your account manager will advise you on Amazon deal types, including Coupons, Lightning Deals, 7-Day Deals, Deal of the Day, and Prime Exclusive Discounts. Fees may still apply to applicable deal types.
Can my account manager help me set up deals?
Your account manager can help you develop a deals strategy based on the objectives of your business. They will also provide strategic guidance which can improve the likelihood of your deal getting approved.
Can my account manager help me get ready for special events such as Prime Day/Holiday?
Yes, your account manager will help ensure that your business is ready for special events/holidays. They will help you optimize your merchandising and detail pages to help you prepare for high-traffic events.
Will my account manager keep me informed of new programs?
Keeping in mind your business goals, your account manager will let you know about new programs, pilots, and betas that may help you achieve your objectives.
Program Fees and Commitment
How much does enrollment in Strategic Account Services cost?
Strategic Account Services is designed to support sellers in many stages of their Amazon business and our fees are customized to each seller individually. Please submit our “Contact Us” form to learn more about pricing for your business.
Can I pay less for access to fewer services?
Strategic Account Services is currently offered as a bundled package of services and cannot be separated at this time.
How long is the program commitment?
The minimum commitment for Strategic Account Services is three months. There is no maximum length of time sellers may stay enrolled in Strategic Account Services.
What’s the process to cancel my enrollment in Strategic Account Services?
After completing the minimum term of 3 months, you may cancel your enrollment via the Premium Services Hub on Seller Central. Seller Central > Programs > Premium Services > Manage > Cancel Program.
If I cancel my enrollment in Strategic Account Services, when will my services end?
If you choose to cancel your enrollment, your enrollment in the program will end on the last day of the same month and you will not receive any additional fees for Strategic Account Services.
I’ve read the FAQs, but I still have questions. Who can I contact for more information?