FULFILLMENT BY AMAZON

Multi-Channel Fulfillment

Scale your off-Amazon logistics with our world-class fulfillment network and trusted operational expertise

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$39.99 a month + selling fees

Why MCF?

Amazon’s Multi-Channel Fulfillment (MCF) helps you grow your business by giving you access to Amazon’s world-class fulfillment network, operational expertise, and trusted shipping options for all of your orders, from wherever they’re placed—both on Amazon.com and on other sales channels.

With MCF, you improve customer experience with faster delivery and simplified operations. Store your inventory in our warehouses, and lower your fulfillment costs with Amazon’s competitive rates and scalable capacity.
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Fast, trusted fulfillment
Leverage the power of Amazon Prime. Offer 1-day, 2-day, or standard (3-5 business day) delivery options for off-Amazon sales.
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Simplified operations
Manage your online business from a single inventory source. Get product closer to customers with automatic inventory placement across the U.S., and let us take care of fulfillment.
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Instant, flexible scale
Grow your business without increasing your fixed costs. With MCF, you can manage seasonal spikes without additional resources.
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Connect to your ecommerce channels
Fulfill orders from any of your shopping channels, including your brand website, mobile marketplaces, social networks, catalogs, and more.
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Predictable, competitive pricing
Keep costs low with our simple, predictable pricing. One fee for pick, pack, and fulfillment. Free to get started and only pay when you ship.
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2-day shipping
Access Amazon’s proven delivery network so you can offer the 2-day delivery that your customers expect, for the price of a standard shipment.

How MCF works

Step 1

Ship your inventory to MCF utilizing our discounted carrier partners, and we’ll take care of the rest.

Step 2

Customers order from any of your ecommerce channels, on and off Amazon.

Step 3

Amazon fills those orders promptly with web-to-warehouse high-speed picking and sorting, sharing tracking information.

Step 4

Your customer’s order is processed in under 48 hours, and shipped straight to their door within their designated shipping window.

Pricing

MCF fees apply to domestic orders placed on sales channels other than Amazon.com. For information about international pricing, see FBA Export fees (sign-in required)
As entrepreneurial online sellers, we often spend too much valuable time navigating complex transport and fulfillment issues. A Seller’s focus should be on the brand and the customer. Amazon MCF allows you to easily navigate this complex environment, while supporting you with one of the most robust infrastructures available today.
Jeremiah CurversCo-Founder & CEO | Polysleep

Frequently Asked Questions

Get answers to the frequently asked questions about Multi-Channel Fulfillment.
Do I need to be an Amazon seller to use MCF?
Being an Amazon seller is not required to sell and fulfill with MCF, but will allow you to reach Amazon customers.
Can I use my current FBA inventory to fulfill MCF orders?
Yes, if you are an existing FBA seller, your inventory will serve both Amazon customers and customers from your MCF sales channels.
How do I sign up for Multi-Channel Fulfillment?
If you’re new to selling on Amazon sign up here. If you currently sell with FBA, get started here.
Does Amazon customer service handle Multi-Channel Fulfillment orders?
Sellers fulfilling through MCF are responsible for providing customer service for Multi-Channel Fulfillment orders. This includes handling delivery inquiries and requests for replacements, refunds, and returns.
How are MCF returns processed?
When a customer initiates a return, you may ask them to return the order back to your business directly, or ship the return to Amazon. By electing to return products back to Amazon, you can have the order returned to your Amazon inventory.
How do I track my Multi-Channel Fulfillment orders?
Multi-Channel Fulfillment (MCF) sellers and their customers can visit the Swiship tracking website any time to find real-time updates on the location of their shipped packages. The site provides tracking information for all MCF orders, regardless of carrier.
Can I use MCF to fulfill international orders?
Currently, MCF only supports international fulfillment for media products such as music and movies.

MCF is also available in the following countries:

© 2020, Amazon Services LLC.
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