Strategic Account Services
Strategic guidance to grow your business
Strategic Account Services gives Professional sellers access to a designated customer success manager. Customer success managers offer data-driven advice and can help you develop tailored strategies to grow your business, reach new customers, and increase sales.
Don't have an account?
How can Strategic Account Services help your business?
Your customer success manager helps you optimize your Amazon business to achieve your goals through operational guidance, strategic planning, and access to subject-matter specialists.
Operational guidance
Access tactical advice on topics like optimizing product listings, registering your brand, and making the most of high-traffic shopping events like Prime Day.
Strategic planning
Receive a business plan and personalized guidance on how to maximize the potential of Amazon’s tools and programs to achieve your business goals.
Subject-matter expertise
Engage subject-matter specialists who can help you manage issues and avoid business interruptions by connecting with experts across Amazon in areas like supply chain, brand protection, and discovery.
“Over the last three and a half years, we’ve had growth of over 130%. We’ve reached a new baseline every year, and without the program we wouldn’t be where we are today.”
Billy Hogan
President
“The SAS [Strategic Account Services] program is integral to our business. I actually cannot imagine selling on Amazon without their help.”
Ben Zhang
Founding Partner
Who can use Strategic Account Services?
You can use Strategic Account Services if you have:
- An active Professional selling account in good standing for the US Amazon store
- One active buyable product and meet a minimum sales threshold of $500,000
- A minimum of three consecutive months with a sale
Have more than one selling account?
Apply separately for each account by completing the “Contact Us” application form. You’ll need an email address and merchant token unique to each account
Frequently Asked Questions
How can a customer success manager help me grow my business?
Your customer success manager can help you strategically optimize your Amazon business by identifying gaps and areas of opportunity for growth. Depending on your needs, they can offer guidance in key areas like fulfillment and inventory, selection and conversion growth, merchandising, and promotions.
How will I work with my customer success manager?
Once enrolled, your customer success manager will set up an introductory video call to introduce themselves, get to know you and your team, and better understand how they can help you achieve your business goals. From there, they’ll develop a business plan and connect with you by phone and email, including scheduled monthly check-in calls.
How much does enrollment in Strategic Account Services cost?
Strategic Account Services is designed to guide sellers through many stages of their business journey, and the costs are customized to the needs of each seller. Please submit our “Contact Us” form to learn more about pricing for your business.
Can I get assistance preparing for the holidays or special events like Prime Day?
Yes, your customer success manager will help ensure your business is ready for the holidays and special events. They will provide strategic guidance on inventory forecasting, supply chain readiness, and advertising to help you make the most of high-traffic events.
Will my customer success manager help me access new opportunities?
Your customer success manager will champion for your inclusion in new programs or pilots that you’re qualified for and can help you achieve your goals. They’ll also help you maximize the potential of many of our programs and tools.
Is there a minimum length of enrollment in Strategic Account Services?
The minimum commitment for Strategic Account Services is three months. Learn more
How can I cancel my enrollment in Strategic Account Services?
After completing the minimum term of three months, you may cancel your enrollment in Seller Central via the Premium Services hub. To get there, hover over Growth in the main menu, then select Premium Services. From there, select the Manage dropdown and choose Cancel Program.
Your enrollment will end on the last day of the same month and you will not receive additional charges.
Your enrollment will end on the last day of the same month and you will not receive additional charges.
Contact Strategic Account Services
Learn more about how we can help optimize and grow your business.
Don't have an account?
*A Professional selling account is $39.99/month + selling fees.
